1. What materials are your jewelry pieces made from?
Our jewelry pieces are crafted from quality materials such as sterling silver 925, 14K,18K,22K and even 24K gold, and genuine gemstones both precious and semi-precious.
2. How do I determine my ring size?
We offer a comprehensive ring size guide that will help you find your perfect fit. You can find it ring size guide here:
3. Are your gemstones natural or lab-created?
We offer a variety of gemstones, including both natural and lab-created options. By default all the jewellery pieces are crafted with natural gemstones. If you wish to opt for a synthetic/lab created option email us at: info@pemberlydiamonds.com
4. Do you offer customization options for your jewelry?
Yes, we offer variety of customization for certain jewelry pieces. Please contact our customer support team to discuss your specific requirements and design preferences.
5. How do I care for and clean my jewelry?
We provide care instructions for each type of jewelry on our Care and Maintenance page. Following these guidelines will help keep your jewelry looking its best.
6. What is your return and exchange policy? We offer a hassle-free return and exchange policy. If you're not satisfied with your purchase, you can return it within 14 days for a full refund or 30 days exchange, given that there are no alterations, scratches, damage etc made on the jewellery. Please refer to our Returns and Exchanges page for detailed information.
7. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Best way to communicate with us would be via WhatsApp :)
8. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods. Your payment information is encrypted and secure. If you wish to e-transfer us the amount let us know via email at jonty@pemberlydiamonds.com or WhatsApp us
9. How long does it take to receive my order?
The delivery time depends on your location and the shipping method chosen at checkout. Generally, orders are processed within 1 business day (weekends are exception) and shipping times vary from 1-7 business days. This does not apply to custom orders; However we do provide quick customisation for the all kinds of occasions. Remember Quick with Quality!
10. Can I cancel or change my order after it's placed?
Orders can be canceled or modified after placing your order. Please WhatsApp us immediately after you have decided to make changes to your order. Remember WhatsApp is the quickest way to reach us out!
11. Is your jewelry ethically sourced and produced?
We are committed to ethical practices and sustainability. Our jewellery is sourced and produced responsibly, and we strive to minimize our environmental impact.
12. Do you offer gift packaging and personalized messages? Yes, we offer gift packaging options and the ability to include a personalized message with your order. WhatsApp us the details of the order you wish to personalise and gift packed.
If you have any more questions, please don't hesitate to reach out to our friendly customer support team. We're here to assist you every step of the way!